Reasons why WhatsApp messages aren’t received and what you can do to solve the problem

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This post is also available in: ja日本語 (Japanese)


You may have had issues WhatsApp messages not reaching you.

The following can be thought of as being what causes for WhatsApp messages not reaching you.

  • Your mobile data communication is turned off
  • You are in airplane mode
  • The WhatsApp server is down
  • There is something wrong at your carrier’s base station

In this article, we’ll be looking at what causes the inconvenience and how to fix the problem.

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スポンサードリンク


Reasons why you aren’t receiving your WhatsApp messages

You should check the following if you’re having problems receiving your WhatsApp messages.

Your mobile data communication is turned off

You should check if your mobile data communication isn’t turned off.

It may be that you are disconnected from the internet.

You should check on this from the settings menu.

You are in airplane mode

You should check if you aren’t in airplane mode.

You may have set your device to airplane mode during a flight for example.

It may be that this is behind the inconvenience.

The WhatsApp server is down

You should check if the WhatsApp server isn’t down.

It may be that messages aren’t reaching you because the server is down.

You should check for information regarding WhatsApp.

There is a problem at your carrier’s base station

You should check if there are no problems at your carrier’s base station.

It may be that the carrier is facing some problems caused by natural disasters and such.

You should try contacting customer support.

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スポンサードリンク


注目記事

What solutions are there when you aren’t receiving WhatsApp messages?

Your mobile data communication is turned off

You should turn your mobile data communication on if it is switched off.

You will be reconnected to the internet by toggling the setting to ON.

Doing so may solve the problem.

You are in airplane mode

You should disable airplane mode if you are using that setting.

You should try toggling the airplane mode setting to OFF in your device’s settings screen.

Doing so may solve the problem.

The WhatsApp server is down

You should let some time pass if the app’s server is down.

The server related problems may be resolved if you just wait a little.

If the problem persists, you can reboot your device as this can also fix the problem.

If there is a problem at your carrier’s base station

There isn’t much you can do when there’s a problem at your carrier’s base station.

You should just calmly wait for your carrier’s base station to get back up and running.

You can always go into town and make the most of Wi-Fi hotspots in the meantime.

Summary

  • Your mobile data communication is turned off
  • You are in airplane mode
  • The WhatsApp server is down
  • There is something wrong at your carrier’s base station

Those were the solutions to the main causes for WhatsApp messages not reaching you.

I hope the article was of use to all WhatsApp users.

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