You may experience problems logging into Dropbox(Dropbox).
In addition, the following are possible causes of not being able to log in to Dropbox(Dropbox).
- You have Airplane mode set
- The operator’s server is down
- A sudden error has occurred
- The communication environment is not stable
- You have not updated to the latest version
In this article, we will introduce the causes of such problems and how to deal with them.
Why can’t I log in to Dropbox(Dropbox)?
If you can’t login to Dropbox(Dropbox), please check the following.
You have Airplane mode set
Please make sure you have not set Airplane mode.
Airplane mode is a feature that is used when you are traveling, for example, on an airplane.
Maybe the problem is caused by the inability to communicate due to the setting of Airplane Mode.
▼Check the network environment on the iPhone
▼Check your network environment on Android
Operator’s server is down or under maintenance
Please check if the operator’s server is not down or under maintenance.
If the operator’s server is down or under maintenance, you may not be able to log in to Dropbox(Dropbox).
If you can’t login to Dropbox(Dropbox), please check the information of the operator.
Go to the official Dropbox(Dropbox) website.
Information about maintenance and server downtime is also sent out via Twitter. Please check here as well.
Sudden error
Please check for abrupt errors.
Maybe there is emergency maintenance or a server error.
Please check if there is any information on the management side.
Network is not stable.
Please make sure that the network environment of the device you are using is OK.
If your network environment is not stable, you may not be able to log in to Dropbox(Dropbox)
Check it in the settings.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on Android
It may also be a Network failure caused by the telecommunication carrier. Please check the information of each telecommunication carrier.
Click here for Verizon Wireless’ communication outage notice（Go to Verizon Wireless website.）Click here for AT&T Mobility’s communication outage notice（Go to AT&T Mobility website.）Click here T-Mobile communication outage notice（Go to T-Mobile website.）
Not updated to the latest version
If you have not updated to the latest version, you may not be able to log in to Dropbox(Dropbox).
Check to see if the latest version of the application is available.
You can check if the app you have installed is the latest version in the App Store for iPhone or in the Play Store for Android.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
For iPhone（Go to Dropbox(Dropbox) for iOS)For Android（Go to Dropbox(Dropbox)for Android)
What to do if you can’t log in to Dropbox(Dropbox)
When Airplane Mode is set
If you have set Airplane Mode, please deactivate it.
By deactivating the Airplane Mode setting, the network environment will return to normal by allowing connection via mobile data communication.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on iPhone
Doing so may solve the problem.
If the server is down or under maintenance
If the server is down or under maintenance, please check the operation information and give us some time.
Allowing a little time may resolve server downtime or maintenance.
Doing so may resolve the problem.
In case of a sudden error
If you are experiencing a sudden error, check the information on the operation and give it a little time.
Allow time to perform maintenance and resolve errors.
Or, if you do it in the middle of the night, the problem may be resolved.
In case of poor network environment
If your network environment is not stable and Wi-Fi is turned on, please turn Wi-Fi off.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on Android
Turning off WiFi may result in mobile data communication and a more stable network environment.
Doing so may allow you to log in and resolve the problem.
On the other hand, if you are using mobile data communication and the communication is not stable, please switch to Wi-Fi communication.
If you have not updated to the latest version
If you have not updated to the latest version, you may be able to log into Dropbox(Dropbox) by updating the app.
Check the App Store for iPhone, or the Play Store for Android, and update to the latest version of the Dropbox(Dropbox) app if it is available.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
For iPhone（Go to Dropbox(Dropbox) for iOS)For Android（Go to Dropbox(Dropbox)for Android)
Doing so may allow you to log in and resolve the problem.
Summary
- Airplane mode is set.
- The operator’s server is down.
- Sudden error.
- Network environment is not stable.
- You have not updated to the latest version
The following are the causes and solutions for not being able to log in to Dropbox(Dropbox).
If you are going to play Dropbox(Dropbox), please take a look at it.
