Navigating Duolingo Payment Problems: Causes and Fixes

There may be a problem that prevents you from making purchases on Duolingo.

In this article, we will discuss the following potential causes for being unable to make purchases on Duolingo and provide solutions for each:

In this article, we will explore the causes of these issues and provide solutions to address them.

What Prevents You from Making Payments on Duolingo

If you are unable to make payments on Duolingo, please consider the following factors..

Unstable Network Environment

Ensure that your smartphone’s network environment is stable.

An unstable network environment may prevent you from making payments on Duolingo or cause payment failures.

Check your network settings to confirm the stability of your connection.

▼Confirmation screen of network environment on iPhone

Check the network environment on the iPhone

▼Confirmation screen of network environment on Android

Check your network environment on Android

Network failures caused by telecommunication carriers may also be a factor. Check for any updates or issues reported by your carrier.

Click here for Verizon Wireless’ communication outage notice(Go to Verizon Wireless website.)Click here for AT&T Mobility’s communication outage notice(Go to AT&T Mobility website.)Click here T-Mobile communication outage notice(Go to T-Mobile website.)

App Not Updated to the Latest Version

If you haven’t updated your app to the latest version, you may not be able to make payments on Duolingo.

Check to see if the latest version of the app is available.

▼How to check for application updates on iPhone

How to check for application updates on iPhone

▼How to check for application updates on Android

How to check for application updates on Android

To verify that the installed app is the latest version, visit the App Store for iPhone or the Play Store for Android.

For iPhone users, click here(go toDuolingo in App Store)For Android users(go toDuolingo in Play Store)

Functional restrictions (parental controls) are in place

Both iPhone and Android devices have the ability to limit in-app charges to prevent unintended in-app charges and unauthorized purchases

By applying functional restrictions (parental controls) on your device, you can limit in-app charges, including those on Duolingo.

If functionality is restricted by parental controls, making payments might not be possible.

▼Confirmation screen of function restrictions on iPhone

Confirmation screen of function restrictions on iPhone

▼Screen for checking functionality restrictions on Android

Screen for checking functionality restrictions on Android

What to Do if You Can’t Pay for Duolingo

When the Network Environment is Unstable

If your network environment is unstable and Wi-Fi is turned on, please turn off Wi-Fi.

▼Confirmation screen of network environment on iPhone

Check the network environment on the iPhone

▼Confirmation screen of network environment on Android

Check your network environment on Android

By turning off Wi-Fi, the network environment may become more stable using mobile data communication.

Doing so may solve the problem.

On the other hand, if you are using mobile data communication and the connection is unstable, please switch to Wi-Fi communication.

If You Haven’t Updated the App to the Latest Version

If you haven’t updated your app to the latest version, updating it may enable you to log into Duolingo.

Check the App Store for iPhone or the Play Store for Android and update to the latest version of the Duolingo app if it is available.

For iPhone users, click here(go toDuolingo in App Store)For Android users(go toDuolingo in Play Store)

Ensuring you have the latest version of the app will allow you to make payments and may resolve the issue.

If Functional Restrictions (Parental Controls) Are in Place

If you are unable to make payments due to functional restrictions (parental controls), you must remove the restrictions.

On the iPhone, go to Settings > Screen Time > Content and Privacy Restrictions > iTunes and App Store Purchases > In-App Purchases > Allow.

▼Confirmation screen of function restrictions on iPhone

Confirmation screen of function restrictions on iPhone

For Android, turn off “Settings” -> “Family” -> “Parental Use Restrictions” in the Play Store.

▼Screen for checking functionality restrictions on Android

Screen for checking functionality restrictions on Android

Summary

  • The network environment is not stable
  • The application has not been updated to the latest version
  • Functional restrictions (parental controls) are in place.

Here’s why you can’t make payments on Duolingo and what to do about it.

If you are going to play Duolingo, please take a look at these solutions.

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