Sometimes there is a problem that prevents Messenger from being downloaded.
In addition, the following are possible reasons why Messenger cannot be downloaded.
- Not enough free space in smartphone storage
- Network environment is not stable.
- OS version or model does not meet the operating environment.
This article describes the causes and remedies for such problems.
- Why can’t I download Messenger?
- What to do if you can’t download Messenger
Why can’t I download Messenger?
If you are unable to download Messenger, please check the following.
Not enough free space in smartphone storage.
Please make sure there is enough free space in your smartphone’s storage.
Due to lack of free space on your smartphone, you may not be able to download the file.
Please check your device once.
The network environment is not stable
Make sure your smartphone is connected to the Internet.
ou must be connected to the internet to download Messenger
Please check your internet environment once.
In addition, you may not be able to download Messenger if you do not have a stable network environment.
There may be cases of communication problems caused by telecommunication carriers. Please check the information of each telecommunication carrier.
Click here for Verizon Wireless’ communication outage notice（Go to Verizon Wireless website.）Click here for AT&T Mobility’s communication outage notice（Go to AT&T Mobility website.）Click here T-Mobile communication outage notice（Go to T-Mobile website.）
OS version or model does not meet the operating environment
If your smartphone does not meet Messenger’s operating environment, you may not be able to download it.
To check the operating environment, please check the official Messenger website.
Go to the official Messenger website.
Please check if the version of the OS (iOS, Android, etc.) is supported and if the model is compatible.
What to do if you can’t download Messenger
If your smartphone does not have sufficient free space
If your smartphone does not have sufficient free space, please delete or uninstall unnecessary applications, photos and videos.
When the network environment is not stable
If your network environment is not stable and Wi-Fi is turned on, please turn Wi-Fi off.
Turning off WiFi may result in mobile data communication and a more stable network environment.
Doing so may allow you to log in and resolve the problem.
However, downloading Messenger may require a large amount of traffic. Please be aware of communication limitations depending on your subscription plan.
Does not meet the operating environment of the OS version or model
If your smartphone does not meet Messenger’s operating environment, upgrading your OS may solve the problem.
You may be able to download Messenger by upgrading your iOS or Android to meet the operating environment.
- Not enough free space in the smartphone
- The network environment is not stable
- The OS version or model does not meet the operating environment
The following are some of the reasons why you cannot download Messenger and what to do about it.
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