sometimes, there are issues preventing Amazon Prime Video from being downloaded.
Additionally, the following reasons may prevent Amazon Prime Video from being downloaded:
- Not enough free space in smartphone storage
- Unstable network environment.
- Operating system version or model that does not meet the requirements.
This article will describe the causes and remedies for the problem of not being able to download Amazon Prime Video.
Why can’t I download Amazon Prime Video?
If you are having trouble downloading Amazon Prime Video, please check the following:
Not enough free space in smartphone storage.
Please make sure there is enough free space in your smartphone storage.
A lack of free space on your smartphone can prevent you from downloading the file.
▼Storage check screen on iPhone
▼Storage check screen on Android
Unstable network environment
Make sure your smartphone is connected to the Internet.
You must be connected to the internet to download Amazon Prime Video.
Please check your internet connection and try again.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
Additionally,Amazon Prime Video may not be downloadable if your network environment is unstable.
It’s possible that communication issues are caused by your telecommunications carrier. Please refer to your carrier’s information for further details.
Click here for Verizon Wireless’ communication outage notice（Go to Verizon Wireless website.）Click here for AT&T Mobility’s communication outage notice（Go to AT&T Mobility website.）Click here T-Mobile communication outage notice（Go to T-Mobile website.）
Operating system version or model that does not meet the requirements.
If your smartphone does not meet Amazon Prime Video’s required environment, you may not be able to download it.
To check the operating environment, please check the official Amazon Prime Video website.
Go to the official Amazon Prime Video website.
Please check if the version of the OS (iOS, Android, etc.) is supported and if the model is compatible.
What to do if you can’t download Amazon Prime Video
If your smartphone lacks sufficient free space
Delete or uninstall unnecessary applications, photos, and videos if your smartphone does not have sufficient free space.
▼Storage check screen on iPhone
▼Storage check screen on Android
When the network environment is not stable
If your network environment is unstable and Wi-Fi is turned on, consider turning Wi-Fi off.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
Turning off Wi-Fi may lead to mobile data communication and a more stable network environment.
Doing so might enable you to log in and resolve the issue.
However, downloading Amazon Prime Video could require a large amount of data. Be aware of communication limitations depending on your subscription plan.
OS version or model does not meet the required operating environment
If your smartphone does not meet Amazon Prime Video’s operating environment, upgrading your OS might solve the problem.
Upgrading your iOS or Android to meet the required operating environment may allow you to download Amazon Prime Video.
▼Confirmation screen for OS upgrade on iPhone
▼Confirmation screen for OS upgrade on Android
Summary
- Insufficient free space in the smartphone
- Unstable network environment
- Operating system version or model that does not meet the requirements
These are some of the reasons why you might not be able to download Amazon Prime Video and their corresponding solutions..
If you plan to use Amazon Prime Video, please consider these potential issues and solutions.
