Sometimes there is a problem that prevents Amazon Prime Video from being downloaded.
In addition, the following are possible reasons why Amazon Prime Video cannot be downloaded.
- Not enough free space in smartphone storage
- Network environment is not stable.
- OS version or model does not meet the operating environment.
This article describes the causes and remedies for such problems.
Why can’t I download Amazon Prime Video?
If you are unable to download Amazon Prime Video, please check the following.
Not enough free space in smartphone storage.
Please make sure there is enough free space in your smartphone’s storage.
Due to lack of free space on your smartphone, you may not be able to download the file.
▼Storage check screen on iPhone
▼Storage check screen on Android
Please check your device once.
The network environment is not stable
Make sure your smartphone is connected to the Internet.
ou must be connected to the internet to download Amazon Prime Video
Please check your internet environment once.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
In addition, you may not be able to download Amazon Prime Video if you do not have a stable network environment.
There may be cases of communication problems caused by telecommunication carriers. Please check the information of each telecommunication carrier.
Click here for Verizon Wireless’ communication outage notice（Go to Verizon Wireless website.）Click here for AT&T Mobility’s communication outage notice（Go to AT&T Mobility website.）Click here T-Mobile communication outage notice（Go to T-Mobile website.）
OS version or model does not meet the operating environment
If your smartphone does not meet Amazon Prime Video’s operating environment, you may not be able to download it.
To check the operating environment, please check the official Amazon Prime Video website.
Go to the official Amazon Prime Video website.
Please check if the version of the OS (iOS, Android, etc.) is supported and if the model is compatible.
What to do if you can’t download Amazon Prime Video
If your smartphone does not have sufficient free space
If your smartphone does not have sufficient free space, please delete or uninstall unnecessary applications, photos and videos.
▼Storage check screen on iPhone
▼Storage check screen on Android
When the network environment is not stable
If your network environment is not stable and Wi-Fi is turned on, please turn Wi-Fi off.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
Turning off WiFi may result in mobile data communication and a more stable network environment.
Doing so may allow you to log in and resolve the problem.
However, downloading Amazon Prime Video may require a large amount of traffic. Please be aware of communication limitations depending on your subscription plan.
Does not meet the operating environment of the OS version or model
If your smartphone does not meet Amazon Prime Video’s operating environment, upgrading your OS may solve the problem.
You may be able to download Amazon Prime Video by upgrading your iOS or Android to meet the operating environment.
▼Confirmation screen for OS upgrade on iPhone
▼Confirmation screen for OS upgrade on Android
Summary
- Not enough free space in the smartphone
- The network environment is not stable
- The OS version or model does not meet the operating environment
The following are some of the reasons why you cannot download Amazon Prime Video and what to do about it.
If you are going to play , please take a look at it.
