While using Amazon Prime Video, it may crash or force close unexpectedly, especially while playing.
In addition, there are several other possible causes of Amazon Prime Video crashing due to forced termination, such as:
- Insufficient memory on smartphone device
- An outdated operating system (OS)
- Problems with the Amazon Prime Video app itself
- Using a smartphone device for prolonged periods of time
In this article, we will discuss the causes of these problems and provide solutions on how to deal with them.
What causes Amazon Prime Video to crash with force close
If Amazon Prime Video crashes with force close, please check the following:
Insufficient memory on smartphone device
If your smartphone has insufficient memory or if you’re multitasking with too many apps open, the Amazon Prime Video app may become unstable and crash due to forced termination.
Make sure that your smartphone has enough memory available and that you’re not running too many apps simultaneously.
An outdated operating system (OS)
Make sure you have upgraded your OS (iOS for iPhones, Android for Android devices).
Failure to upgrade may cause problems such as crashing due to forced termination.
Please check the settings once.
▼Confirmation screen for OS upgrade on iPhone
▼Confirmation screen for OS upgrade on Android
Problems with the Amazon Prime Video app itself
If the Amazon Prime Video app frequently crashes due to forced termination, please check if the issue lies with the application itself.
Even if your smartphone device is not the problem, the app itself may still crash.
Please visit the official website or support center for information on maintenance and known issues.
Go to the official Amazon Prime Video website.
Please note that information on maintenance and server downtime may also be shared on Twitter. We recommend checking our Twitter account as well.
Using a smartphone device for prolonged periods of time
Please avoid using your smartphone device for prolonged periods of time, as this may cause the CPU to overheat.
If you suspect that your device has overheated, please check the device’s temperature.
What to do if Amazon Prime Video crashes with force close
Insufficient memory on the smartphone device
If Amazon Prime Video crashes with force close due to lack of memory on your smartphone, please close all other applications running in multitasking.
Restarting your smartphone device may also help: on an iPhone, press and hold the sleep button and either volume control button simultaneously (or press and hold the side button) to bring up the power slider, turn it off, and restart.
For Android, depending on the model, please press and hold the power button to turn off and restart.
Restarting your device or closing other applications may resolve the problem of Amazon Prime Video crashing and force closing.
Outdated operating system (OS)
If you haven’t already, please upgrade your device’s operating system to the latest version.
To do so, please go to the ‘Software Update’ menu in your device’s settings.
▼Confirmation screen for OS upgrade on iPhone
▼Confirmation screen for OS upgrade on Android
Upgrading your device’s operating system to the latest version may solve the problem.
If you are experiencing issues with the Amazon Prime Video app
If you are experiencing issues with Amazon Prime Video app, please wait for updates from the official sources.
You can check the official website and Twitter account for any announcements or information.
If you have not received any information from the official sources, the problem may not be caused by the app. Please check your smartphone device for any issues or glitches.
Using a smartphone device for an prolonged period of time
If you use your smartphone device for a prolonged period of time, the device may become overheated and cause issues.
To resolve this, please turn off the power and allow the device to cool down for a little while.
By doing so, the problem may be resolved.
Summary
If you are unable to download Amazon Prime Video, it may be due to one of the following reasons:
- Insufficient memory on your smartphone device
- An outdated operating system (OS)
- A malfunctioning Amazon Prime Video app
- Using your smartphone device for a prolonged period of time
Please refer to the previous sections for specific solutions to these issues.
If you plan to use Amazon Prime Video, please consider these potential issues and solutions.
