You may experience problems logging into Pokémon Masters EX.
Additionally, the following are potential reasons why you might be unable to log in to Pokémon Masters EX.
- Airplane mode is enabled
- The operator’s server is down
- An unexpected error occurred
- The communication environment is not stable
- You have not updated to the latest version
In this article, we will introduce the causes of such problems and how to deal with them.
Why can’t I log in to Pokémon Masters EX?
If you can’t log in to Pokémon Masters EX, please check the following:
Airplane mode is enabled
Please make sure you have not set Airplane mode.
Airplane mode is a feature that is used when you are traveling, for example, on an airplane.
The problem might be caused by a lack of communication due to Airplane Mode being enabled.
▼Check the network environment on the iPhone
▼Check your network environment on Android
The operator’s server is down or undergoing maintenance
Please check if the operator’s server is down or undergoing maintenance.
If the operator’s server is down or under maintenance, you may not be able to log in to Pokémon Masters EX.
If you can’t log in to Pokémon Masters EX, please check the operator’s information.
Go to the official Pokémon Masters EX website.
Information about maintenance and server downtime is also sent out via Twitter. Please check here as well.
Unexpected error
Please check for unexpected errors.
There might be emergency maintenance or a server error.
Please check if there is any information on the management side.
Network is not stable.
Please ensure that your device’s network environment is stable.
If your network environment is not stable, you may not be able to log in to Pokémon Masters EX
Check it in the settings.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on Android
It could also be a network failure caused by the telecommunications carrier.
Click here for Verizon Wireless’ communication outage notice（Go to Verizon Wireless website.）Click here for AT&T Mobility’s communication outage notice（Go to AT&T Mobility website.）Click here T-Mobile communication outage notice（Go to T-Mobile website.）
Not updated to the latest version
If you have not updated to the latest version, you may not be able to log in to Pokémon Masters EX.
Check if the latest version of the application is available.
You can check if the installed app is the latest version in the App Store for iPhone or the Play Store for Android.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
For iPhone（Go to Pokémon Masters EX for iOS)For Android（Go to Pokémon Masters EX for Android)
What to do if you can’t log in to Pokémon Masters EX
When Airplane Mode is enabled
If you have set Airplane Mode, please deactivate it.
By deactivating the Airplane Mode setting, the network environment will return to normal by allowing connection via mobile data communication.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on iPhone
This may solve the problem.
If the server is down or under maintenance
If the server is down or undergoing maintenance, please check the operational information and be patient.
Allowing some time may resolve the server downtime or maintenance issue.
Doing so may resolve the problem.
In case of an unexpected error
If you are experiencing an unexpected error, check the operational information and allow some time.
Allow time for maintenance to be performed and errors to be resolved.
Alternatively, trying again during off-peak hours, such as the middle of the night, may resolve the problem.
In case of an unstable network environment
If your network environment is not stable and Wi-Fi is turned on, please turn Wi-Fi off.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on Android
Turning off WiFi may result in mobile data communication and a more stable network environment.
Doing so may allow you to log in and resolve the problem.
On the other hand, if you are using mobile data communication and the communication is not stable, please switch to Wi-Fi communication.
If you have not updated to the latest version
If you have not updated to the latest version, you may be able to log in to Pokémon Masters EX by updating the app.
Check the App Store for iPhone, or the Play Store for Android, and update to the latest version of the Pokémon Masters EX app if it is available.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
For iPhone（Go to Pokémon Masters EX for iOS)For Android（Go to Pokémon Masters EX for Android)
Doing so may allow you to log in and resolve the problem.
Summary
- Airplane mode is enabled.
- The operator’s server is down.
- An unexpected error occurred.
- Network environment is unstable.
- You have not updated to the latest version
The above are the causes and solutions for not being able to log in to Pokémon Masters EX.
If you are trying to access Pokémon Masters EX, please consider these solutions.
