Troubleshooting Genshin Impact(GenshinImpact) App Log in Issues: Causes and Solutions #GenshinImpact

You may experience problems logging into Genshin Impact(GenshinImpact).

Additionally, the following are potential reasons why you might be unable to log in to Genshin Impact(GenshinImpact).

In this article, we will introduce the causes of such problems and how to deal with them.

Why can’t I log in to Genshin Impact(GenshinImpact)?

If you can’t log in to Genshin Impact(GenshinImpact), please check the following:

Airplane mode is enabled

Please make sure you have not set Airplane mode.

Airplane mode is a feature that is used when you are traveling, for example, on an airplane.

The problem might be caused by a lack of communication due to Airplane Mode being enabled.

For iPhones, open the Control Center and make sure the Airplane Mode button is not turned on.

▼Check the network environment on the iPhone

Check the network environment on the iPhone

For Android, swipe down on the notification bar to make sure Airplane mode is not turned on.

▼Check your network environment on Android

Check your network environment on Android

The operator’s server is down or undergoing maintenance

Please check if the operator’s server is down or undergoing maintenance.

If the operator’s server is down or under maintenance, you may not be able to log in to Genshin Impact(GenshinImpact).

If you can’t log in to Genshin Impact(GenshinImpact), please check the operator’s information.

Go to the official Genshin Impact(GenshinImpact) website.

Information about maintenance and server downtime is also sent out via Twitter. Please check here as well.

Unexpected error

Please check for unexpected errors.

There might be emergency maintenance or a server error.

Please check if there is any information on the management side.

Network is not stable.

Please ensure that your device’s network environment is stable.

If your network environment is not stable, you may not be able to log in to Genshin Impact(GenshinImpact)

Check it in the settings.

▼Confirmation screen of network environment on iPhone

Check the network environment on the iPhone

▼Confirmation screen of network environment on Android

Check your network environment on Android

It could also be a network failure caused by the telecommunications carrier.

Click here for Verizon Wireless’ communication outage notice(Go to Verizon Wireless website.)Click here for AT&T Mobility’s communication outage notice(Go to AT&T Mobility website.)Click here T-Mobile communication outage notice(Go to T-Mobile website.)

Not updated to the latest version

If you have not updated to the latest version, you may not be able to log in to Genshin Impact(GenshinImpact).

Check if the latest version of the application is available.

You can check if the installed app is the latest version in the App Store for iPhone or the Play Store for Android.

▼How to check for application updates on iPhone

How to check for application updates on iPhone

▼How to check for application updates on Android

How to check for application updates on Android

For iPhone(Go to Genshin Impact(GenshinImpact) for iOS)For Android(Go to Genshin Impact(GenshinImpact) for Android)

What to do if you can’t log in to Genshin Impact(GenshinImpact)

When Airplane Mode is enabled

If you have set Airplane Mode, please deactivate it.

By deactivating the Airplane Mode setting, the network environment will return to normal by allowing connection via mobile data communication.

▼Confirmation screen of network environment on iPhone

Check the network environment on the iPhone

▼Confirmation screen of network environment on iPhone

Check your network environment on Android

This may solve the problem.

If the server is down or under maintenance

If the server is down or undergoing maintenance, please check the operational information and be patient.

Allowing some time may resolve the server downtime or maintenance issue.

Doing so may resolve the problem.

In case of an unexpected error

If you are experiencing an unexpected error, check the operational information and allow some time.

Allow time for maintenance to be performed and errors to be resolved.

Alternatively, trying again during off-peak hours, such as the middle of the night, may resolve the problem.

In case of an unstable network environment

If your network environment is not stable and Wi-Fi is turned on, please turn Wi-Fi off.

▼Confirmation screen of network environment on iPhone

Check your network environment on Android

▼Confirmation screen of network environment on Android

Check your network environment on Android

Turning off WiFi may result in mobile data communication and a more stable network environment.

Doing so may allow you to log in and resolve the problem.

On the other hand, if you are using mobile data communication and the communication is not stable, please switch to Wi-Fi communication.

If you have not updated to the latest version

If you have not updated to the latest version, you may be able to log in to Genshin Impact(GenshinImpact) by updating the app.

Check the App Store for iPhone, or the Play Store for Android, and update to the latest version of the Genshin Impact(GenshinImpact) app if it is available.

▼How to check for application updates on iPhone

How to check for application updates on iPhone

▼How to check for application updates on Android

How to check for application updates on Android

For iPhone(Go to Genshin Impact(GenshinImpact) for iOS)For Android(Go to Genshin Impact(GenshinImpact) for Android)

Doing so may allow you to log in and resolve the problem.

Summary

  • Airplane mode is enabled.
  • The operator’s server is down.
  • An unexpected error occurred.
  • Network environment is unstable.
  • You have not updated to the latest version

The above are the causes and solutions for not being able to log in to Genshin Impact(GenshinImpact).

If you are trying to access Genshin Impact(GenshinImpact), please consider these solutions.

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