There may be a problem that prevents you from charging WhatsApp.
In addition, the following are possible reasons for not being able to charge for WhatsApp.
- The network environment is not stable
- You have not updated your app to the latest version
- Functional restrictions (parental controls) are in place
In this article, we will introduce the causes of such problems and how to deal with them.
What prevents me from charging for WhatsApp
If you are unable to charge WhatsApp, please check the following.
The network environment is not stable
Make sure that the network environment of the smartphone you are using is stable.
If you do not have a stable network environment, you may not be able to charge WhatsApp or may fail to do so.
Please check it once in the settings.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on Android
It may also be a Network failure caused by the telecommunication carrier. Please check the information of each telecommunication carrier.
Click here for Verizon Wireless’ communication outage notice（Go to Verizon Wireless website.）Click here for AT&T Mobility’s communication outage notice（Go to AT&T Mobility website.）Click here T-Mobile communication outage notice（Go to T-Mobile website.）
You have not updated your app to the latest version
If you have not updated your app to the latest version, you may not be able to charge WhatsApp.
Check to see if the latest version of the app is available.
▼How to check for application updates on iPhone
▼How to check for application updates on Android
To check if the app you have installed is the latest version, you can go to the App Store for iPhone or the Play Store for Android.
For iPhone users, click here（go toWhatsApp in App Store)For Android users（go toWhatsApp in Play Store)
Functional restrictions (parental controls) are in place
The iPhone and Android have the ability to limit in-app charges to prevent unintended in-app charges and unauthorized purchases.
You can limit in-app charges, including WhatsApp, by applying functional restrictions (parental controls) on your device.
If functionality is restricted by parental controls, billing may not be possible.
▼Confirmation screen of function restrictions on iPhone
▼Screen for checking functionality restrictions on Android
What to do if you can’t pay for WhatsApp
When the network environment is not stable
If your network environment is not stable and Wi-Fi is turned on, please turn Wi-Fi off.
▼Confirmation screen of network environment on iPhone
▼Confirmation screen of network environment on Android
By turning off Wifi, the network environment may become stable as mobile data communication.
Doing so may solve the problem.
On the other hand, if you are using mobile data communication and the communication is not stable, please switch to Wi-Fi communication.
If you have not updated the app to the latest version
If you have not updated your app to the latest version, you may be able to log into WhatsApp by updating your app.
Check the App Store for iPhone or the Play Store for Android and update to the latest version of WhatsApp app if it is available.
For iPhone users, click here（go toWhatsApp in App Store)For Android users（go toWhatsApp in Play Store)
Making sure you have the latest version of the app will allow you to charge and may resolve the issue.
If functionality restrictions (parental controls) are in place
If you are unable to charge due to functional restrictions (parental controls), you must remove the restrictions.
▼Confirmation screen of function restrictions on iPhone
▼Screen for checking functionality restrictions on Android
Summary
- The network environment is not stable
- The application has not been updated to the latest version
- Functional restrictions (parental controls) are in place.
Here’s why you can’t charge WhatsApp and what to do about it.
If you are going to play WhatsApp, please take a look at it.
