Facebook prioritize connections with the real world, and false information such as the use of nicknames or fake names is forbidden.
For those reasons, we generally use our personal information but there are times when you won’t be able to change basic information from your Facebook app.
Use this article as reference when you find yourself unable to modify your basic information on the Facebook app.
Reasons why you are unable to edit your basic information on the Facebook app
The reasons for not being able to edit your basic information on the Facebook app are as follows.
Problems with Facebook
The most common reason would be a bug with Facebook.
If this is the case, you won’t be able to edit your information from any app, browser or computer.
Problems with the app
If you are able to edit your information on the browser version, then the problem is with the app.
It is likely that there is an issue with the app that is preventing you from editing the information.
This is especially likely after app updates and can also be a temporary issue.
Confirm communication environment
You won’t be able to update basic information properly if your network environment is poor.
You should check the amount of data transfer allowed by your mobile carrier.
Things you should do when you are unable to edit your basic information on the Facebook app
Below are the solutions to when you find yourself unable to edit your basic information on the Facebook app.
Problems with Facebook
If the problem is with Facebook, you should let some time pass before trying to edit and update later.
If you are still unable to edit or update your information, you should try again the following day.
Problems with the app
If you are able to edit your information on the web browser version, you should go ahead and do so.
If you are unable to edit on the app, it may also be because your device is low on free storage space.
This is why you should verify the amount of free storage you have, and we recommend you delete unwanted data and cache if it is less than 1GB.
Depending on the device, the overall performance will drop when you have less than 3GB of storage space available and can cause issues with other apps too.
If the inconvenience persists even if you have ample storage space, you should close the app and restart it before attempting to edit again.
If you still can’t edit your information, you should contact customer service.
Verify your network environment
You won’t be able to edit or update your basic information if the network connection is poor.
It may also be that your carrier has placed a restriction on your netwrok connection.
If your network connection is restricted, you can solve the problem by switching to a WiFi connection.
You should restart the app if you switch to a WiFi connection.
Summary
- Problems with the app
- Check your network environment
Problems with Facebook
In this article we looked at the inconvenience of not being able to edit your basic information on the Facebook app and how to solve the problem.
Unrelated to the problem of not being able to edit your information but more of a warning note, you need to restrict the audience if you decide to use your personal information.
If you don’t restrict the visibility of your information, it will be made public on the internet.
You should always be careful when editing your basic information.
It is best to edit on the web browser version if you are unable to do so on the app.
I hope the article was of use to all Facebook app users.