Sometimes, you might be trying to buy items on Candy Crush but encounter errors or other issues with it.
This article will discuss reasons why this might be happening, and how to fix them.
Reasons why you’re unable to make payments to Candy Crush
Check on the following if you’re not able to make payments within the app.
Not enough credit
If you don’t have enough credit on your account, you will not be able to make payments.
Check if you have enough credit within the App Store.
Parental Controls might be turned on
You might not be able to make payments if Parental Controls has been turned on on your device.
If you are underage and your guardian has set this up, consult them as to whether you might be allowed to spend money on the app.
No internet connection
If there is no internet connection, you might not be allowed to add money to your account.
You must be connected to the internet in order to be able to do this.
Please check your internet connection on your device to see if this might be the case.
Issues with the server
If there are any issues with the server, you might not be able to add money to your account.
Check on the Candy Crush official website to see if there might be any issues.
What to do when you are unable to make payments on Candy Crush
Not enough credit
If there isn’t enough credit left on your account, please add credit to your account.
You can use an iTunes card or a GooglePlay card to do this.
You would have to register these cards to make payments through them.
The issue might be resolved once you have enough credit in your account.
When a parental lock is turned on
If the parental lock has been turned on, the setting needs to be deactivated with a password.
If you are underage right now, ask your guardian if you can disable this setting.
This way, you will be able to add money to your account and make payments as well.
If you aren’t connected to the internet
If you are not connected to the internet, first, make sure your connectivity settings are normal.
If the settings are not the issue, the problem probably lies elsewhere.
Restart your device to see if this might resolve the problem.
Issues with the server
If the issue is to do with the server, wait to see if the problem might resolve on its own.
Sometimes the issue might resolve automatically after a while.
Summary
- Not enough credit
- Parental lock has been turned on
- No internet connection
- Issues with the server
Above were some of the possible reasons why you aren’t being able to make payments on the app, and how to solve them.
