Troubleshooting when Clash of Clans doesn’t open or load

Clash of Clans can often have issues, such as not opening or loading.
Below is a collection of some of the possible causes for such problems, and how to fix them.

Reasons why Clash of Clans isn’t opening or loading

Check if any other apps are running in the background

Check if any other apps are running in the background on your device.
You can check this by pressing the multitask button.
If you’re using an iPhone, press the home button twice to enter the multitask view.
Swipe up to exit if there are any open apps.
Open Clash of Clans again, as quitting the other apps can sometimes resolve the problem.

Unstable internet connection

Your app might not be opening because of unstable internet connection.
Every time you start the app, new and updated data must be downloaded, which requires a stable internet connection.
Otherwise, the app may not load properly.
To fix this issue, make sure your internet connection is stable – try again with a better connectivity, preferably over wifi.

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Bugs on the app itself

There might be any number of possible reasons for this one, especially when there is no maintenance information from the app developers.
In this case, try re-installing the app again.
This may often resolve the issue.

Too much cache

There might be excessive cache left on your device, leaving too little available memory space.
Clearing up your cache may resolve the issue if this is the case.
If you’re using a browser instead of the app, it can accumulate a lot of cache very easily.
Go to Settings → Safari → Clear History and Website Data → Confirm


  • Too many apps running in the background
  • Unstable internet connection
  • Bugs on the app
  • Too much cache left on your device

Above were some of the possible reasons why Clash of Clans might not be opening or loading on your device. Try the methods above to see if it might resolve the issue.